At Nijum Enterprises, we strive to ensure that your orders are delivered promptly and that you are fully satisfied with your purchase. Below is an outline of our shipping and returns policy:
1. Shipping:
- Processing Time: Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order is shipped.
- Shipping Locations: We currently ship within India and select international locations.
- Shipping Fees: Shipping fees vary based on location and will be calculated at checkout.
- Delivery Time: Depending on your location, delivery can take 5-7 business days for domestic orders and 10-14 business days for international orders.
2. Returns:
- Eligibility for Returns: We accept returns within 14 days of delivery, provided the product is unused, unopened, and in its original packaging.
- How to Return: To initiate a return, please contact our customer support at returns@nijumenterprises.com. Once your return is approved, we will provide a shipping label.
- Refund Process: Once the returned product is received and inspected, your refund will be processed within 7 business days. Refunds will be issued to your original payment method.
- Non-Returnable Items: Items marked as final sale, opened food products, or items damaged due to misuse are non-returnable.
3. Damaged or Incorrect Items: If you receive a damaged or incorrect product, please notify us within 48 hours of receiving the item. We will arrange a replacement or refund at no additional cost.
Contact Us: For shipping or return inquiries, email us at info@nijumenterprises.com